First, you need to register or log in to your student account, then enter the homepage or the question page to upload or enter the question you are asking, and then select the number of major questions, number of sub-questions, grade, subject, time required, and thank you fee ( Optional), discount code, and then submit the question. Next, the system will give you the most suitable tutor to answer your questions. After the instructor completes the answer, the system will send it to your registered mailbox via email.
Yes, you can upload your question through the “Submit Media” button on the question page. The file formats we allow include pictures (jpg, png, tiff), documents (PDF, word, excel, ppt), music, videos, etc. format. If your file format does not support uploading, please contact our customer service.
The number of questions you submit is divided into the number of big questions and the number of small questions. The number of big questions is the number of similar short-answer questions; the number of small questions is the number of similar multiple-choice questions.
Our services cover a wide range of majors, such as business, chemistry, Chinese literature, computer science, economics, English (including IELTS, TOEFL, GRE, etc.), English literature, geography, mathematics, physics, statistics, and other majors in arts and sciences. You can choose the major of your problem in the problem submission interface. If you do not have your option, you can choose other and enter your subject.
You have 4 time options when submitting: 9 hours, one day, three days, and seven days. You can choose the time required for us to complete it according to your needs. The shorter the time, the higher the cost. Because we have a huge tutoring system, usually your questions can be answered in half the time required.
Since we receive a large number of questions every day, the tutor has a lot of questions to answer. Increase the thank you fee to allow the tutor to answer your questions first and shorten the time for submitting answers.
Not necessarily, thank you fee is not necessary. But increasing the thank you fee allows the instructor to answer your questions first and shorten the time for submitting answers.
The payment methods we accept include credit cards (including American Express, Visa, Mastercard, Discover, Diners Club, JCB, China UnionPay), Alipay, WeChat, etc. Covers the world, supporting cardholders in more than 135 countries.
The currencies we currently accept include more than 100 currencies around the world such as the US dollar, RMB, and Euro.
Since we serve students from all over the world, we use the world’s most popular dollar as the measurement currency. However, we support payments in more than 100 currencies around the world, including US dollars, RMB, and Euros. The specific exchange rate is determined by the bank or payment platform you use.
We support RMB payments. You can use credit card, Alipay, WeChat and other payment methods. The exchange rate for conversion to USD is determined by your bank, Alipay and WeChat platforms.
a. After your question is submitted and paid, we will send a confirmation email to your mailbox. When you receive the email, it means that we have received your question.
b. After your question is submitted and paid, enter the “My Questions” page of the user interface to check the status of your question. When the status is paid, it means that we have received your question.
There are many reasons for waiting to pay for this status:
a. If you jump out of the payment page before payment, it means that you have not paid, so the status is waiting to be paid, you only need to go to the “My Order” page and pay the corresponding questions;
b. Since there are many questions submitted at the same time, it will take a certain time for the background to process the received questions. Please wait for 5-10 minutes, and then check the payment status and whether you have received the email notification;
c. If you wait for a long time and find that you are still waiting for payment, the possible reason is that the payment failed. You need to change a credit card or payment method to make the payment. The previously failed payment will be transferred back within 7 working days. In your card or Alipay WeChat, if you do not receive a refund after 7 days, please contact our customer service.
Yes, when the teacher gives you the answer, the system will send the answer to your mailbox in the form of an email. You can also log on to our website and enter the “My Questions” page to view the relevant answers.
This kind of situation rarely occurs, unless your question is incomplete, or the number of questions you input does not match the number of submissions, which results in the instructor being unable to answer your questions within the appropriate payment. If the above problems occur, we will notify you by email.
You can make a self-service refund for questions that have not been reserved and answered in the user center. No handling fee will be charged, and the refund will be completed within 24 hours
We respect the privacy of each user. The questions submitted by everyone can only be seen by the reviewed tutor, and no one else (including other students) can see it. Please feel free to submit your questions.
We respect the privacy of each tutor, and the tutor information will not be seen by any student or other tutors.
You can contact online customer service through 1. The button at the bottom right corner of the page; 2. Contact customer service through our WeChat account yeddychaopin; 3. Contact customer service through our Instagram account @sodask.us; 4. Send an email to help@sodask.us to contact customer service .
